by Bryan Broome | Oct 26, 2019 | Uncategorized
This month, I’ve been following the course for Tiago Forte’s Building a Second Brain program, a productivity system designed to increase creative output and workflow. The idea is simple: there’s too much information in the world for us to handle on...
by Bryan Broome | Oct 26, 2019 | Customer Success
Customer Success is a new way of looking at the business-to-customer relationship that focuses on helping customers reach their goals at any cost. It entails reaction to customer problems, proactive outreach with solutions to foreseen problems, and a host of hard and...
by Bryan Broome | Oct 26, 2019 | Customer Success
“Customer success is an organizational function that helps customers get the maximum value out of a product or service while working closely with sales, marketing, and product to achieve that goal.”Eva Klein, VP of Customer Success at Hubspot It’s...
by Bryan Broome | Oct 26, 2019 | Customer Success
I sat down to a Zoom chat with Hannah Dickey, an alum of the Praxis program, this week to discuss the role of customer success. Here are the takeaways! Customer success is wrongly viewed as “customer service: rebranded.” It’s about foreseeing...
by Bryan Broome | Oct 20, 2019 | Uncategorized
Operations is the systematic, controlled analysis and implementation of processes for a business, intended to streamline productivity and decrease revenue loss. The person who wants to work in operations should have a wide range of skills related to data analysis,...
