Blog
My place for updates, ramblings, and insights I think are important.
The Best Content Schedulers For LinkedIn
Pencil It In [9/27/2023 Update: Sadly, when I migrated hosting services, it lost all the images with pricing details. This post remains for posterity's sake alone] Whether you're just starting on your own or working for a large marketing agency, your top priority is...
2020: My Outstanding and Unusual Year
2020 Outstanding (Unusual, Too) It was a hell of a year. With the world experiencing a pandemic, America going through protests and riots, and devastating wildfires in Australia, to name just a few... is it any surprise We Didn't Start the Fire got a few lyrical...
Something Pithy: Week 1 at SoftBank
The Job Last week was my first week at SoftBank Robotics in San Francisco as their Customer Success Apprentice for Whiz, the autonomous vacuuming robot. So far, major accomplishments include: The City Outside of work, I'm finalizing my living arrangements in the Bay...
The Underestimated Impact of Thank-You Notes
Simple Things Did your parents ever force you to write thank-you notes? I know that was my least favorite thing to do as a kid. Didn’t they know I was thankful for the gift? I opined, to no one in particular. Why do I have to write this letter? The basic answer is:...
Customer Success Roundup
https://bryanbroome.com/tapping-into-customer-success-with-hannah-dickey/ https://bryanbroome.com/4-ways-customer-service-improves-your-business/ https://bryanbroome.com/how-to-be-great-at-customer-success/
Building a Second Brain: A Case Study
This month, I've been following the course for Tiago Forte's Building a Second Brain program, a productivity system designed to increase creative output and workflow. The idea is simple: there's too much information in the world for us to handle on our own, so in...
How to Be Great at Customer Success
Customer Success is a new way of looking at the business-to-customer relationship that focuses on helping customers reach their goals at any cost. It entails reaction to customer problems, proactive outreach with solutions to foreseen problems, and a host of hard and...
4 Ways Customer Service Improves Your Business
"Customer success is an organizational function that helps customers get the maximum value out of a product or service while working closely with sales, marketing, and product to achieve that goal."Eva Klein, VP of Customer Success at Hubspot It's tempting to think of...
Tapping Into Customer Success with Hannah Dickey
I sat down to a Zoom chat with Hannah Dickey, an alum of the Praxis program, this week to discuss the role of customer success. Here are the takeaways! Customer success is wrongly viewed as "customer service: rebranded." It's about foreseeing problems and proactively...